Refund and Returns Policy

At Daybed.shop, we want you to love your furniture. We do not want to add to your distractions, which is why, if you’re not happy with your purchase, you have a no-hassle return policy in the UK. (30-day returns under the Consumer Contracts Regulations 2013).

1. Returns Window

  • 30-Day Returns: Return most items within 30 days of delivery for a full refund or exchange.
  • Faulty/Damaged Items: Please report any defects or damage within 48 hours after you have received your item for faster resolution.

2. Return Conditions

In order to qualify for a refund or exchange:

  • Unused & Unassembled: Items should be in their original state, with tags and packaging.
  • Order Confirmation: Show your order number or receipt.
  • Large items: Sofas, beds and large tables need to be disassembled then repackaged securely.

3. How to Initiate a Return

  • Get in Touch: Email support@daybed.shop your order number and reason for return.
  • Return Authorization: We’ll include a returns label and directions.
  • Ship Back: Use the label we provide or self-ship (we recommend insured tracking).

4. Refund Processing

  • Timeline: Refunds will be issued within 5 business days of the returned item arriving back.
  • Deductions:
  • Return Policy: 15% restocking fee on large furniture returns (for handling)
  • Return Shipping: Customer is responsible unless item is defective/damaged.

5. Exceptions

  • Custom Orders: Made-to-order items (e.g., custom-sized beds) are final sale.
  • Mattresses: Can’t return unless defective for hygiene reasons.
  • Clearance Items: Sale items marked as “Final Sale” are not eligible for return.

6. Damaged or Defective Items

  • Report Immediately: Email photos/videos of damage to support@daybed.shop within 48 hours.
  • Resolution: We’ll schedule a free pickup and provide a replacement, repair or full refund.

7. Return Shipping

  • UK Mainland: Prepaid label or self-ship.
  • Northern Ireland/Highlands/Islands Return Cost Details: Please contact us for return cost estimates.

8. Non-Returnable Items

  • Assembled furniture (unless defective).
  • Items damaged due to misuse or improper assembly.

Contact Us

For returns or refund questions: